Hey all,
I contacted a provider through her website contact form yesterday, but got no response. So this morning I tried to contact her through P411, still no reply.  
Should I directly email her, or give it another day or two. Seems like email always works the best anyway, but I don't want to be pushy.  
What the norm/protocol!
thanks

but here's what I've done.  After the initial first try or even two, like you did, I would wait about a week.  I would then go thru the process again, but with just one of the choices.  I would not refer back, nor mention that I've tried earlier.  Act as if this is your first try.  No reply...move on.  It worked a couple of times.  Never been chastised.  Good luck.

Wanted to get a date set up for this week. Guess I should go with another lady.

I try to be as prompt as possible with replies, personally, but I have waited over a week before for a client's provider reference to get back to me!

..."Thanks for your interest.  I will get back to you after I check your references."

You really think I'll be waiting by my computer for a week to hear from you?

Like I said above, I'm prompt and communicative during the screening process.  

P411 expects a provider to get back to you within two days. If they don't, then they suggest that you email or phone the provider.

Btw Robin
You've been on my radar. I can't wait to set some role play fun up with you, probably early November!

Well, it's been two days since I contacted her through her website form. Wanted something for Friday, so I'd like to know so I can set up an alternate in time

you have no idea how many calls, texts, or emails she gets.  She has to sort thru all the contacts if she is a popular provider to weed out the timewasters and find out who is legit.  To answer your question, there really isn't a norm, it's up to each individual provider how promptly she responds to inquiries.  Many are quite prompt, but there will always be those that are not.