Don't allow some small minded little jerk bother you.  Use that experience to teach you about future appointments.  What could you have done differently to avoid this situation?  Maybe there is no way, but if you try to figure out, you stand a better chance of avoiding such a meeting the future.  And my words of semi-wisdom, "this too will soon pass."

Good Luck
xoxox
Anik

Give me the D-Head's number Lea.....I'll "clean" him up for ya....

Better yet,,, let me call his work for ya!

I know it's of no real consolation while you are currently having to deal with this situation, but time usually wears down the jokers.  Responding to him in any way will likely get him riled up all over again.  It's best to put him on permanent ignore and carry on.  You've got good reviews from hobbyists with histories.  It's not likely you will lose any business because some random poster with zero credibility is making statements about you.  Give it time and he will eventually get bored and move on to another unlucky provider.

Be Safe,

Red

Thanks to Everyone....TER Handled Issue

Must be a record for TER response.  They have removed said review. Let's see if re-posts it...hmmmmmm