To "provoke a little conversation with us" all you need to do is email us, you would have gotten a response within 24 hrs.
I don't think you were being lied to, as we don't make it a policy to lie to our customers, if we did we wouldn't be around as long as we have been. In fact, quite the opposite, I don't think anyone has a better reputation for trying to be honest and reliable. We treat our internal customers (the ladies we represent) and our external customers (you the client) as our first priority. It's not always easy to keep both happy but we do our best. Our best was not good enough this time, somewhere, we as a company made a mistake. I have no idea now because too much time has passed for me to be able to investigate it. Part of the problem might be that at the end of the day we get rid of all records, so unless I am informed of a problem immediately it's very difficult to find out what happened. If I were to guess, I would guess that when Stephanie said she was sick and didn't want to see anyone else one of our phone staff called and cancelled the appts and then got rid of Stephanie's schedule, he/she must have assumed you were called and cancelled but you weren't. Then when you called the records were already gone so it couldn't be verified either way. I know it's fun and easy to kick an agency around, even though we provide a needed service to both clients and girls it seems everyone loves to hate the agency. Maybe because we are the buffer between the clients and the girls, which the girls want but the clients usually don't. I also recognize that there is no way to "win" one of these discussions. No matter what I say we'll be kicked around some more. The phone person must have recognized their mistake since they offered the discount. So yes, we did make a a mistake, yes we are very sorry that it happened. But we are not liars, it is in our best interest to make sure every appointment does happen, we don't like mistakes, we try to be as perfect as we can be, but perfection is a journey. The only reason you were offered to see Paula was as a courtesy to let you know someone else was there since you had driven all the way to the hotel and were upset you weren't going to be able to see anyone. We don't think you were a "Mark with lot's of money" if we treated people like that we wouldn't be in business. Believe me, girls cancel on us all the time and it's very frustrating, hell just getting them to make their flights and show up is a challenge sometimes. We always cancel appointments as soon as we know a girl is not available. We don't want the stress and drama anymore than you do. As far as not asking too much of people, just courtesy and honesty, that is exactly how we feel to and how we do strive to run our business. It's too bad you didn't complain though right away, I might have been able to get to the bottom of it. I don't mind when clients complain at all, a client who complains gives you the opportunity to fix the problem and keep the client, a client who doesn't complain just goes away and you never even know about it. I prefer to hear the complaint, work on the problem and keep the client. It's easy to jump on the hate the agency band wagon but all we can do is our best, I'm sorry we failed you MBnewbie.