I can remember at time when we had really great agencies in this area, that truly understood customer service. I have come to realize recently that two of the most prominent agencies in this area, really do not care about customer service what so ever.  

For example:  
One agency recently said "So What" to me, when I complained about a recent encounter that I had with one of their ladies, that was not anywhere close to GFE. Then told me that I could not expect to get great service all the time. Then finished it off, with a statement that they did not have time for my bullshit. This was all after she talked me out of seeing the woman that I had called to see, in favor of another lady, who turned out to not even be close to a GFE experience.  

Another example different agency:
I scheduled an appointment with a lady and the "date" was so bad that I left after only 20 minutes. The owner of the agency begged me not to write a bad review, and said that she would talk to the lady and ensure that it didn't happen to anyone else. She also offered me a discount the next time that I used the agency to make up for the bad service. I was thinking great. Then when I attempted to schedule another date using the agency just 35 or 40 days later, I was told that the discount was no longer valid, because it had been more than 30 days.  

On the surface to someone who does not know me, may think that this is a problem with me; however, I have been around this hobby for many years, and have utilized quite a few agencies and never had a problem ever. Don't get me wrong, I have met some pretty amazing ladies from both of these agencies, and would say that they do a nice job of bring some beautiful ladies into the area. My issue is more so with the way they handle things when there is an issue. An independent lady promoting herself as something that she is not is different at least to me, than an agency telling me a lady is one thing and her turning out not to be. I should be able to trust the agency to tell me the truth and to stand behind their word if that does not turn out to be the truth.  

Has anyone else had issues with customer service with some of the local agencies? If so, how did you handle it or did you?

I'll send you a PM, I've had somewhat of a similar story about scheduling with a particular woman one only to be told that she is no longer available after I arrived due to xyz...but you can see so and so.  Hate that shit...and the scheduler Doesnt give a shit.  Wonder if it's the same agency..

There is one agency here that has wonderful women, but unfortunately for 3 times the booker has failed to tell the woman she had a date with me, even though I made it 2 days in advance. This results in my having to wait 20 minutes while the poor woman rushes to get ready. There is no excuse for this.

I'm referring to a group in Tysons, several latinas operating in an apartment complex.

Absolutely horrible customer service and hostile attitude that borders on disdain. More hobbyist need to vote with their wallets and not tolerate this BS.

Glad this came up, will definitely look elsewhere.  Thought she ran a professional group based on the emails and website...guess not.  Sorry for the ladies though...

I agree that customer service is imperative.

One thing we have to keep in mind is separating the behavior of the model from the response of the agency.  If you're having a bad experience, it's easy to confuse the girl behind the door with person sending you messages.

I can imagine from the agency perspective that it can be extremely frustrating to try to align the provider with your goals of,developing and maintaining clientele.

None of this excuses poor, rude, or disinterested responses.  Just want to keep a sour provider from spoiling a good agency.

I was not fully blaming the agency for the performance of the ladies, but they are responsible for how they react to a bad situation.

Because I don't use any of them.  The DC agencies I've seen advertised are pretty low priced (particularly for a city with the cost of living being what it is), so I was under the impression that shitty service went with the territory if you hired them.  

Seems like they're making their money on volume and that shit has its limits.  

A perspective on agencies....we can be nice about it and call us clients and the ladies, providers, but we are johns and hookers to most agencies. Commodities where their profit is on the exchange. Take a K-girl agency with only 2 girls or a PV agency where a hot girl gives extras...be prepared to be treated like...a commodity.

If youve done this hobby long enough your going to run into shitty providers , piss poor bookers and agencys that dont care. Im guessing Ive seen it all , GFE imposters , late appts. cancellation , NSNCs. and pretty much everything else.  
  If they dont make it right, and some do, then I just move on. I try not to let it ruin my day. There is always another day and you hope its better than the last.
   Remember ,there are no rules or regulations in this business.  I will say this though ,there are a few agencies that are on top of their game and do care about customer service, especially if your a regular.... ,

Pretty bad. Never got a session off the ground with this agency. Was treated terribly after picking out the provider in the line up I was interested in.

I was supposed to pick out the girl this agency had imposed on me. Imagine sitting at a restaurant and having to eat what the manager insists upon.

Personally, I think that the agencies in DC are very good.  I haven't had any issues.