A new client just emailed me that he would be 15 minutes late. What is the proper etiquette as to when to end the date? Should he be held accountable for his tardiness or should a provider give him the full hour? Should it matter whether or not a provider has plans after the session was scheduled to end?

If it was requested early enough, like the day before, then no, since you then had time to adjust your schedule and not lose business on account of it.

I know what traffic can be like here in DC, but that is just me.  I also do not book my appointments so tightly that 15 minutes would screw up my schedule.

but if you did that to me if I gave you a heads up I would be late, it would be the last time I ever saw you.

... it depends on the level of customer service you intend to provide. Since he is a new client, and you wish to keep his business, you should obviously cut him some slack.  

Not that I know what is exactly transpiring with your daily agenda, but he was considerate enough to call.  Now how did you want to broach the subject of compensation for time is another question.   Did you want to charge him a mere fraction of your hour? Or did you want to modify your website to discuss this with respect to compensation for time and company?  Also another question is he a regular or is this the first time with him as well?  I can imagine that you do a lot during the day and have a myriad of responsibilities.  Perhaps you can truncate this session and then offer to give him a free fifteen minute or 30 if he pays for the hour next time.  That way you can accomplish your immediate missions while giving him his time that he missed.  That way you don't totally alienate a client and you have a chance of a return visit. It also helps if he is a good reviewer because now he isn't slamming you in print and in your wallet as well.  Just a couple of suggested solutions.

if you were able to grant me my full time under those circumstances. However, I would not presume that you could nor would I expect to do anything other than compensate you for the full time agreed.

It's up to prostitute holding him accountable for his tardiness on paid appointment..

-- Modified on 2/25/2016 2:03:19 PM

After all, he has no control over the traffic.  If you can't build 15 minutes into your schedule you are probably booking your dates too close together.

it is just a good business practice and guys will repeat hopefully if you are good to them and fair...

if you get into the session and things are going well and you're enjoying yourself and you decide you want his return business, then extend the time by the 15 minutes.

You can be nice but it really depends on your schedule and the interaction and the overall situation. What time, for instance. In my area, during certain times of the day traffic is really unpredicable -- a trip can take 15 minutes or 40 minutes.  

-- Modified on 2/25/2016 8:09:11 PM

I disagree with making the decision mid-session. You should inform the client when you finally start, what time the finish will be. That way he can plan his fun

thanks dear

2pm to 3pm does not become 2:15pm - 3:15pm because the CLIENT is late unless you feel you want to.