When you re-start it, start it in safe mode & run your anti-virus program. When in safe mode, any virus, trojan, malware, etc that may be on your laptop, has a harder time "hiding".
I was searching a providers website, looking at her pictures, while flipping though her pictures my laptop shut down. It happened when I clicked on the arrow to see the next picture, my screen went to a warning screen that my laptop needed to shut down to protect itself.
It shut down automatically ...... Please know, I know very little about computers and speaking technical jargon will only confuse me more.....
Any help or suggestions---- I thank you in advance.
Are you sure it was your laptop that shut down and not your browser?
More than likely your laptop has an existing hardware problem, your battery was dying, power surge or power was abruptly cut off.
If her website has malware to create such damage, your Internet Security software should have blocked you or advised you when you entered the page. Your browser can close if there are issues or malware on a page but unlikely the laptop itself would shut down.
Turn your laptop back ON from scratch and select normal mode and see if anything else happens if you browse other websites.
Let's just say your computer problem is kind of related with hobbying.
What operating system is it? What maker & model is it? Did it shut down like a regular operating system shut down? Do you have any anti virus program? What did the warning specifically say?
of the select few recipients of Windows Shut Down without a cause. Enjoy, just the beginning.
Posted By: helper_helping
I was searching a providers website, looking at her pictures, while flipping though her pictures my laptop shut down. It happened when I clicked on the arrow to see the next picture, my screen went to a warning screen that my laptop needed to shut down to protect itself.
It shut down automatically ...... Please know, I know very little about computers and speaking technical jargon will only confuse me more.....
Any help or suggestions---- I thank you in advance.
When you re-start it, start it in safe mode & run your anti-virus program. When in safe mode, any virus, trojan, malware, etc that may be on your laptop, has a harder time "hiding".
Finally your getting advice. Many anti virus, malware, trojan hoarse software detection will set Safe Mode themselves. Remember Anti-virus etc has to be updated continually and you must pay for this, usually annually.
If you don't have a program that does the above BUY ONE NOW!
There's more than one partition in a hard drive so if one is of the mutating kind it'll change its name 3-4+ times before its tracked down to be manually deleted.
Safe mode doesn't make anything "harder" for Trojans/ viruses, etc..
Most malware will not cause spontaneous shutdowns. What you experienced was most likely a driver related issue. Being that you don't know dick about PCs what I just said probably don't mean a thing to you.
If your machine keeps giving you problems bring it to someone who can fix it for you.
Sounds like a virus I had recently on my PC. Going into safe mode didn't help. The best way is to download a boot disc from kapersky and run the virus scan from that. Also, change your passwords as the one I had contained a key logger.
I'll have to disagree with my TER brothers. The most likely culprit here is a misbehaving web app that caused a cascading error--first it crashed your browser, then your failing browser locked up your operating system. The most popular web browsers (IE on Windows, Safari on Mac) are tightly integrated with your OS. So a web browser problem will sometimes crash your system. I doubt you have a virus unless this problem persists with normal use of your system. --z
That's what I was about to suggest. I would bring it in anyway since errors like that should be watched carefully as it might have caused damage.
Posted By: Zangari
I'll have to disagree with my TER brothers. The most likely culprit here is a misbehaving web app that caused a cascading error--first it crashed your browser, then your failing browser locked up your operating system. The most popular web browsers (IE on Windows, Safari on Mac) are tightly integrated with your OS. So a web browser problem will sometimes crash your system. I doubt you have a virus unless this problem persists with normal use of your system. --z
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