Why are some ladies that seem to meet all the criteria (at least 20 reviews, a fairly recent review - 3 months) and have higher scores than the ladies on the Top 100 list NOT on the list?  Do I have the criteria wrong?

Tori Cavelli
Savanna Taylor

who should be on the list and aren't, send a PM to TERSupport with the names.  They will either be added or they will tell  you why not.

I did and got crickets?  Nothin?  Anyone?

Just spitballing here....
Number of reviews to reach average score?
Length of time as a reviewed provider?
In other words...an 8.70 over 50 reviews vs 9.50 over ten reviews.....the more reviewed lady would still be the higher rated, even with a lower number.
Or a lady who's been reviewed over the last 6 yrs, vs one who's only had a review presence over the last 2 yrs?
Really....i dont know.

So you won’t mind if I say your spitballs are completely incorrect..

1) Thry might have opted out of the top lists. I know many providers fight to get in and stay in the top list but it’s possible some don’t want to be in there and they can ask to be excluded.,

and I have to agree with you about expecting an answer from Admin. Present management is the best we've had in well over a decade in this regard, but that's a pretty low bar if you are expecting a straight answer to a straight question. Admin is VERY unlikely to ever tell you "why".

No...i don't mind at all.
Wouldn't be the 1st time, and surely won't be the last. Lol
Thats why i ended with " really, I dont know "

Yes, but those subscores all roll up to the overall score, which is all that matters for the 100 list.

You sent the question via a problem report and we advised that a feedback (contact us) was required.  These type of inquiries are not responded to via a problem report.

which criteria, if any, have not been met, not they would tell you the details about any problems she may have had.  Sorry I wasn't clear.  I would not expect them to disclose the misconduct that resulted in a delisting.  That's nobody's business.