Hello!

Give TER all the facts about the case you can get such as emails, texts, etc. and hope for the best.

Are you saying a sessions never occurred or that what is described in the review never took place?

Agreed. Much much respect to Mr Fisher, but the only response a PR will get for this is “for this problem report please contact TER customer support.”

On the one hand, you have a provider with a 4 year track record of excellent reviews while on the other, you have a prolific reviewer with many whitelists.

Yes hard to prove in either direction. The six year gap in reviews is suspicious but doesn’t prove anything.  

Submit a problem report by clicking on your profile. If we don’t report it we condone slander. I wish TER had consequences for liars & losers. Sorry that happened.

under TER guidelines is if you are alleging that you never say the guy at all.  If you want to claim you didn't see him, and that the review is fake, others above have told you how and who to report it to.  When TER gets your challenge, they will typically contact the reviewer and tell him that you are challenging his review as fake.  Then the burden of proof shifts to the reviewer to prove he saw you.  TER will ask him for copies of email exchanges or text messages that show he booked the appointment.  If he has this proof, it is unlikely that the review will be removed, because a review is the opinion of the reviewer, and TER does not typically remove content of the reviewer once the reviewer has proven that he booked the appointment and saw you.  Since you came to his hotel, there should be a communication trail of test or email setting up all of the details of the meeting.  If the guy says he deleted it and cannot provide proof, it is likely that the review will be removed.  

Those are there to handle very minor issues like hair color change, as an example. Things that need an investigation would need the "Contact Us."

If not for the gap, I agree this would be hard to prove. The 6 year gap is a major red flag. Hackers target both provider and client profiles that are inactive. I have seen it on the provider side, which TBH is the easier one, where they have a review after a major gap and it turns out not to be the provider that previously got all the reviews from 6+ years ago.

If it is completely fake and you never saw the person (which I have had) it took me submitting FIVE reports (which were all closed saying the gent said he did see me). No clue who this person was and asked him multiple times for a day/time/location (I keep track of ALL of my appts w/an email address) and the reviewer in question as well as TER could not provide this because the visit never happened. The review was not bad, just never saw the guy. Now you would think this would be enough to get the review pulled, but no. I had to put TER on blast on twitter before it was removed. This was after waiting a month for them to do something.  Unfortunate it had to get to that level and just a prime example of a major overhaul needed to TER to make this site fair and honest for the reviewer AND the provider.  
I did have another gent who was scammed by a person impersonating me and he wrote a rip off report. When I contacted him to tell him it was not me he did contact TER himself as well to tell them it was a mistake and the review was removed.  
Now if you DID see the gent but he just gave you a really shitty review I would not get your hopes up. If he can prove he saw you via text messages or email exchanges very unlikely they will remove it or even edit it. In this case having your profile pulled is about it. This has been the decision of WAAYYY too many reputable providers at this point and why this site has become a bit of ghost town.

Reading the OP one thing she doesn’t say is that she never met or saw the reviewer or that she doesn’t know who he is. She says it’s a fake review. This would have been the first thing she would have said if it was true. I’d predict that this was a date that went off the rails and she doesn’t like or agree with the hobbyist’s account of the details. My understanding is that if these are the circumstances the review will stand as written. The best she can hope for is a notation in the body of the review by Admin that “Provider Disputes Review.”

It would be great if there was a function where you can flag a review that's in dispute. Since sometimes it can take months to get a review taken down or even cleansed of questionable details. This way ppl looking at the profile could visually see that the review is in question. I'm sure it's terrible for girls business but it's also not great for a guy looking at profiles trying to decide if he wants to see the girl or not. Of course this assumes that TER even has developers available to implement changes or that they even care to make changes. I don't think this site has had any major updates in 15 years. The UI is still confusing.

Why? Because simply identifying that a review is in dispute leaves out so much information it's almost useless. For example, there would still be no way to know if it was the provider or a monger disputing the review. And if you don't know that....

Not sure why someone would do this. Interesting that the reviewer has written many good reviews and has been on TER a long time. Unfortunately I usually tend to believe those reviewers. Seems random he’d just randomly write a fake review. Maybe a former client that you pissed off somehow someway….? If it is fake then just email TER - he will have to provide proof that he saw you at least via whatever method  you all used to set up the date.

a process for challenging a review already in place.  Sometimes providers have to follow up on a dispute with Admin, and other times, reviewers do not check their messages from TER every day, so it can take a little time to resolve.  Your suggestion could be helpful in an instance where a provider only had one review, but the adventurous reviewers that have a TOFTT mentality are usually willing to take the risk on a girl with no reviews or only a few, regardless of the score or narrative.  Most guys here look for multiple reviews before choosing a provider, and since it's a YMMV sport, will discount reviews that seem to be outliers, whether on the high or low end of the grading scale.  Disputed reviews are relatively rare in relation to the number of new reviews posted monthly, so the odds of you coming across a review that is in a current dispute is extremely low.  

Since 2009, I recall 2 "major" software upDATES. (1) I call them upDATES, not upGRADES, for obvious reasons. (2) There have also been many lesser, minor updates, e.g., adding "auto-populate" to the Review template (BIG PLUS!! Well done!) and adding more data fields to the Profiles (and review form): so far, so good; no major disasters or crashes.  
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One of the updates (the second one, I think) was so bad and buggy that TER had to bring back "TER Classic" for a long time while they tried to fix things and respond to all of the complaints about "New TER". (Recall "New Coke" and "Coke Classic": http://en.wikipedia.org/wiki/New_Coke "The American public reacted negatively, and New Coke [New TER] was considered a major failure. The company reintroduced the original formula within three months, rebranded "Coca-Cola Classic" [TER Classic]."
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It is my opinion / belief that all of TER is proprietary code, written in-house or by contract programmers (K-6 or maybe high school students writing code during school vacations, I think). It is hard to support a lot of legacy code without full-time staff with a deep knowledge of all the changes and fixes and WHY that weird line of code is in there and the whole system crashes when it's removed. It is even HARDER to modify old (10+ year old) code and not do more harm than good.  
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I have been encouraging a switch of the Forums to any of many really good open-source (free!) Forum Softwares. These softwares, maintained and updated by large consortiums of volunteers, have lots of good features, including internal e-mail systems and search features, ... and "FREE" updates and full-time maintenance and bug fixes. (E.g., every time there is a change in an internet standard, e.g.,, HTML#; Javascript libraries; no more Flash; etc., lots of old code might have to be updated / maintained to remain compliant. Let the open source consortium folks do that!) The BIGGEST problem would be migrating the current forums (users, messages, etc.) to any new interface. The consortia often provide help to new adopters to migrate their old data. Worst case: run NEW Forums and the locked (no new posts) but searchable OLD TER Forum archive simultaneously.  
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TER Profile and TER Database software would probably have to remain in-house and proprietary to TER. I can't think of any TER-similar open source offerings. (NOTE: there is open source database software but it is far too generic and would still need a lot of TER programming.)  
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Making suggestions to TER (usually on S&P) is a good idea. They might not act on everything, but it gives them stuff to think about regarding any future changes.

Just an fyi, the 'client' does not have to submit any documentation to support that he saw the provider, he only has to say "yes, I saw the provider". This happened to me and it took a LOT of hoops to jump through to get it removed. TER is unfortunately very biased towards the client and this will just continue to drive away good providers that have no desire to deal with this nonsense. I do not know the OP so no idea what the details are with this situation, but to get a lot of providers to consider returning to this platform at the very least a section needs to be added where providers can make comments and add context to a review.

I’m pretty sure it was 2017. If not, then it was ‘16. I remember hitting the “switch to TER classic” button every time I logged on lol.  

It's a bias towards free speech and encouraging reviews.  After all, it's a review site.  Without the reviews, no one except the keyboard jockeys would be here.   There may also be a bias against allowing providers to try to manipulate reviewers, reviews and what is written by customers about looks and services.  

I hate this happened to you. It happened to me too. (Not here that I know of) It's outright slander what this man has done to me for years & years. I am pretty sure it's a man I worked for a while that treats women like $hi! & I left out on my own & stung him a bit. There's many reasons this can happen. An ex, of course they're gonna try to ruin you, competition, that want others to see them & try to make you look bad. Sad that people are like this in the world. The other bad part is many won't review at all so they can gategkeep. But refuse to see someone, or have someone return, & you are THE world's WORST person. I hope you get it sorted out!

The "NEW TER" vs "Classic TER" problem I'm thinking of goes back to 2010!
http://www.theeroticreview.com/discussion-boards/ter-general-board-12/according-to-ter-classic-version-is-only-temporary-403467

I wasn’t here in 2010. As far as your other post, I don’t remember a changeover that went so awry that they hit abort and went back to the old way completely. That was before my time. I definitely remember a period when the default version, or what they wanted folks to start thinking of as just regular, was “new TER” and you could switch to “classic”. I thought I was here for the launch of the new but maybe not. Maybe I just found classic and preferred it for some reason. That, or I’m remembering what was actually a relaunch. Was there ever a time that it defaulted to classic for lurkers but members were seeing new?

I sent them two messages and I texted the person who wrote the absurd review but so far I haven't hear back frod back frm back from them. I'm so. It’s horrible how they don't give you any assistance about a serious thing like that.

At the very least it could be entertaining. I think a lot of times it wouldn’t have a ton of value. In the case of the review this OP got, or if a guy said a provider arrived two hours late and ended up in the hotel hallway screaming like a lunatic, she’s obviously going to say it didn’t happen. Everyone expects that. So I don’t know how many people will be convinced by her comment section. Most people will weigh it out based on the previous reputations of the monger and provider in question, like they do now.  

how you know the reviewer’s phone number, to be able to text them?

ask too many uncomfortable questions.  Lol

Like I said yesterday, she saw him and just doesn’t like his review.

about how to get a review removed are moot. If he met her, I think it’s pretty much impossible that the review will be removed.  

I am not saying he lied. I have no idea as to the facts. She could be lying for all I know. No one but the two people involved really know the truth. Like I said yesterday, this is a difficult case as it's a "he said, she said" and they are almost always impossible to determine the facts.

One of the competitor sites that also does reviews and ads, allows for providers to respond to reviews. That said, that other review site is also notorious for removing or not posting bad reviews, presumably so the providers won't leave the platform.

Robert has conceded that it MIGHT be the provider who is lying.  Lol

I had a review disputed many years ago. TER reached out to me and the only evidence I provided was "I saw her and can provide screenshots/proof if necessary" and that was the end of it. They didn't need anything else from me.