I have been on both ends of the session cancelation issue recently.  A few weeks ago I had a provider cancel on me the day of our appointment and I can admit now that is really bothered me.  So much so I was not planning on rescheduling with her.  I think the most disappointing aspect was that I had arranged our meeting 2 weeks in advance and confirmed the day before.  By the time I received the cancelation it was too late to schedule anything else that day.

However, this past weekend I canceled an appointment on ther same day.  I won't get into my reason here let's just say it was unavoidable.  This is someone I really wanted to see and still do.  I am just thinking that she probably feels about the same way I did - disappointed even cheated.  Because I did schedule the appointment a week in advance and I did confirm the day before.

What's the best solution now?  Should I offer to pay a cancelation fee, beg for forgiveness, or move on to another provider (worst possible option).  Needless to say my opinion of cancelations has changed radically from being on both sides of the issue.

Most of the time I canceled, the appt was made weeks in advance and I gave her several days notice. So in those cases Life happens

I will say that lately I have had several cancel on me within a couple of hrs of the appt. Also I have had more providers cancel on me than I have on them. In addition many are late. I will show up at their incall at the appointed time and they say can I wait 30mins while they get ready.

I suppose my biggest peeve is the lack of email or txt response!

Maybe she ate a bad dick ?  It was an agency appointment & the madam substituted another girl. I had fun, but the other girl was hotter.

This has been an ongoing issue for me. I have had to cancel for unavoidable reasons as well. Business trips have been cancelled, family members have gotten ill, but all legitimate reasons. I give as much notice as possible and offer to even pay for all or most of the visit.

I have had several providers cancel on me last minute or show up 1 and 2 hours late with no calls or texts. I suppose it is part of the experience.

However, what I have found is a similar issue is just the lack of response at all. When I travel I usually have to contact 3 to 5 providers before I get a response from 1. I realize that everyone gets tons of e-mails and calls. I only contact well reviewed ladies but I have been surprised at the lack of responses. I never discuss fees, my e-mails are very professional and are never rude. I have never had to cancel due to double booking but I have almost always found that I need to contact 3 ladies with the same date and time request and plenty of advance notice, and only 1 will respond. Often none of them respond and then I go to the try and contact someone else.

Apologize and offer to re-schedule. Why offer to pay a cancellation fee? If she asks for it to reschedule, then decide if it's worth it to you.

I understand the disappointment and aggravation from making time in your schedule that can't be made up.

You didn't say why she cancelled, so by omission am I to assume your excuse was legitimate and hers was not? Certainly I'm glad you understand this from both perspectives, but you still have to treat them as unrelated.

I can only control my response to a situation. If I cancel my obligation to her is based on the lengths she had to go to accommodate my request to meet.

Is she local or from out of town? Did she travel to see me at my request? What was the appointment length? For a same day cancellation I think the minimum would be incall expenses. Maybe more based on circumstances.

As for her cancelling on you, that depends on what kind of business she wants to run. You should contact her and let her know how disappointed you were and what you had to do to make time. Let her know if you'd still like to see her and ask what arrangements should be done to make it right (maybe some additional time on her). She always has the risk of getting a bad reputation if this happens often - as you can always name her on the local or reviewer boards.

My time bills at a couple hundred and hour. If comcast runs past their window I give them hell. Same as my doctor or dentist.

I expect as good as I give or I take my business elsewhere.

On the rare occasions that I've had to cancel or reschedule an appointment with a client, because I had to teach a last minute class at the gym ( if another instructor called in sick, and my day job gets priority there) I offer him a half hour of extra time or a discount on the hourly price.


In your case, you had the decency and courtesy to at least CALL her and cancel. Things DO happen at the last moment sometimes. She must know you were serious about wanting to see her if you scheduled a week in advance and confirmed the day before....as I said things DO happen. I'm not that forgiving unfortunately about new clients cancelling but she may be, and my suggestion is to simply try again with her.

Folks, shit happens...plain and simple.  I've had a number of providers cancel on me; sick kids, made up excuses, whatever.  On the other hand I've canceled some appointments as well...some for good reason and some for not so good reasons.

If I cancel the appointment I try my best to reschedule and, as someone above mentioned, I try to give a bit larger of a tip to make up "for the last time".  If a provider cancels and asks about rescheduling I probably would as well.

The best cancel experience I had was fairly recently; I booked a 1 hour appt, she canceled the morning of the appt because she had a sick kid at home, she asked if I could resked for the following week, and offered 90 minutes at the 60 minute rate....I accepted, no troubles, and it was great.

Both of you did the right thing -- let the other person know as soon as possible that you wouldn't be able to make it after all.

Go ahead and reschedule with both/either. Short-notice cancellations aren't fun for anyone, but unless they become a repeated problem, it's really not that big of a deal. Life interferes with plans sometimes. A second sincere apology when rescheduling is courteous, but unless she asks for a cancellation fee, I wouldn't worry about it.

How about as soon as you know you have to cancel. Waiting till the last minute is problematic for both sides.

cancellations are part of the business, and it happens just like you say to both the hobbyist and providers..

If you really think she will be upset, then ask her if you could re-book with her and make sure you make the appt, and maybe add on some extra for the cancellation... if you explain your reasons for canceling she may agree... then she wont be expecting the bonus at the end, and will like you even more for being a stand up guy!

I've had a couple of cancellations recently and it's always been agencies and always girls who I have made appointments with well in advance.

Though I admit my experience is limited, it seems indy girls appreciate the advance notice more and do more to stay in contact in the interim and keep the appointment. With the amount of juggling that must go on at agencies, I can see why they might be more apt to just go ahead and accept an early appointment and then cancel on the day of.

So, my SOP is now to keep booking early with independent providers (which is my preference) or, if I'm going to use an agency, to call with a few hours notice.

no reason to make a big deal out of it, iyam

..if she feels slighted..find another hottie!



Good luck!

xo

shelby-K

When someone has the respect to call me to cancel, I don't get upset.  You never know what goes on in someone's life so judgeing too harshly could keep you from having fun having fun in the futre.

If somone blows me off, doesn't call and leaves me hanging, he goes straight to my 'no' list.  It only takes a few seconds to make a quick phone call.  I have had to cancel in the past also, we have personal lives and responbilities.  Things come up on both sides.

I couldn't agree more. In this day and age of lightning fast computers, text messaging and 4Giphones, there's absolutely no reason timely communications cannot take place, unless the provider is suddenly abducted by aliens!

Honesty is best.  Right away.  This is the nature of the business.  It all works out in the end, and if we have respect for one another, consider that their time is as important as our own,  we'll all be happy.  Just live by the Golden Rule, and things seem to  work out.  

compensate her, or make another appointment in a (very) timely manner, and leave the envelope heavy.  Yes, she could have filled the slot, so at least make up for it and just be honest about it.

If you canceled at the last minute because of reasons other than that which you told her (for whatever reason that may be), well, then pay for the appointment, make another one, and you are guilt free (a better way to live than guilt-ridden).