you want to go to the restaurant, eat the meal (soup to nuts), and THEN ask for a refund? Good luck with that.
Posted By: bmkm
This is a follow up question on a thread started yesterday that dealt with client’s responsibility to read provider’s profile thoroughly (especially regarding cancellation policies)
As a client, I have a P411 profile. It tells about myself, my hobbies, my likes/dislikes both in life and when with a provider. I have booked/requested a lot of appointments through this site over the past 5-6 years. I can probably count on two hands the number of providers who have actually read my profile. (Client’s get an email from p411 if profile is viewed). I’m assuming references are checked and verified, and decision is made. I also assume this because of how many times I have been with a provider who has asked me “what do you like?” or “what do you do?”. Had the profile been read, this wouldn’t be necessary and it would make everything much more comfortable and it would go smoother from my end.
So, here’s the hypothetical question: What if clients were to add a small paragraph in their profiles stating something along the lines of “client reserves the right to a full refund if he is not completely satisfied with his experience”, and the provider doesn’t read this, is this her fault? Does she owe us back all our fee if we’re not satisfied? Some providers yesterday used the business example in the real world for these situations. If you truly want to look at is as a business, then as a customer, we should be entitled to this refund. As a consumer in this proverbial world, if I am not happy with a product, I expect it fixed and/or refunded.
Why is it that when I didn’t read a profile, and I just book from the main page of the P411 site where the profile is NOT listed, am I held accountable for items within the profile? And why I am I told it is my fault for not reading it, when most of you don’t read mine? I am told to do my homework, when a very small percentage of providers do theirs.