First of all, if you go to the "subject review," "Report A Problem" is NOT in the "left-hand margin." It is in a green box in the upper right hand side of the page. Nevertheless, do NOT use the "Report A Problem" function. This is what it says when you open the "Report A Problem" box:
"The Problem Report system is designed for quick, easy updates to profiles. For more complex issues, especially those that might require correspondence back from our Support team, please submit a Feedback. You can submit a Feedback by clicking on the Contact Us at the bottom of most pages.
Examples of when to submit a Problem Report: website not loading or incorrect, incorrect phone number, a change in the provider's appearance or services offered, a review posted to the wrong profile, a provider has two profiles that need to be combined, a review is posted with a score that exceeds the provider's score maximum.
Examples of when to send in a Feedback: reporting a fake or fraudulent review, requesting an entire profile removed from TER, questions about VIP access, questions about why your review has not posted, any inquiry that requires a response"
It's obvious to anyone who's actually done a Problem Report that Problem Reports are for SIMPLE issues. Your issue requires you to submit a "Feedback" to TER Admin. To do this, click "Contact Us" at the bottom right of most pages.