That info should be in the text of the review. As it is a profile is set by the first reviewer and changed with problem reports. If your ideas were put in the profile it would result in things like:
A provider replies to texts during her session by her first reviewer. So that shows up in her profile. She never does it again but her profile says it forever unless someone sends a problem report. Someone finally sends a problem report in, saying that she does not text during a date. Now no one knows she ever did that unless they read the first review text. Hmmm, isn't that the system we have now?
Like NYE, I have read those kinds of things in the text of reviews, but I haven't been shorted on time myself in many years. I have received the exact time paid for, many times. One hour if I paid for 1 hour. Two hours of I paid for 2, etc. I have no problem with that, and that is what I expect. I have also had providers who have gone over time or allowed me to stay over time or who have done OTC time after a date, etc. Just like Providers say about tips, my feeling about over time and OTC is "It is always appreciated but never expected."
As to the texting during the date, I recall one lady doing that back in 2013. Whole reading and replying to her texts she actually looked at me and said, "I'm sorry, this is so unprofessional." It was bothersome but I didn't say anything. Everything else about the session was so good that I actually saw her 4 more times. Guess what? She never did it in any of the following sessions.
Now the problems you mentioned, as I said, I haven't run into those issues in years, and that is despite me seeing many what others would consider "low end" providers.