Agreed, she may have great reviews but obviously has no respect for her customers, a real turn-off for me. Also, she may be on break for awhile and only returning calls to regulars, not fair or good business, but it happens.

Absolutely, customer service is everything. Which is why if I'm with a companion, I wouldn't dream of answering my phone if it rings. Indeed, I generally turn my phone off when I'm occupied so that we are not distracted by a ringing phone. If someone else attempts to contact me when I'm busy, I rely on my voicemail to take a message which I can then return as soon as I am able.

If anyone has a better suggestion on how to silmultaneously answer the phone ontime everytime, AND do what I do best at the same time, I'd love to hear it.

Just my two cents