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Got it fixed
IHeartLV 10 Reviews 235 reads
posted

I found out what the problem was.  In case this happens for anyone else it had to do with me changing my password.  Apparently if you change your protonmail password all your previous emails are still there but they are unreadable.  All you have to do is restore your previous password (if you remember it)  by following these instructions:

https://protonmail.com/support/knowledge-base/restoring-encrypted-mailbox/

Its an easy fix.  I thought I'd post the DIY fix here in case anyone else runs into this problem.  

IHeartLV937 reads

Whenever I try to go and look at an email that I have previously opened I get a message that says:

Decryption error:  Decryption of this message's decryption content failed.  Try again.  

When I try again nothing happens.

The text of the email is just a bunch of encrypted gibberish.  

I can view the initial email with no problem.  However, if I go back and try to read it again I get the error message.

Anyone else get this error and does anyone have an idea of how to get around it?  I've contacted protonmail without any success.

Thanks.....

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IHeartLV236 reads

I found out what the problem was.  In case this happens for anyone else it had to do with me changing my password.  Apparently if you change your protonmail password all your previous emails are still there but they are unreadable.  All you have to do is restore your previous password (if you remember it)  by following these instructions:

https://protonmail.com/support/knowledge-base/restoring-encrypted-mailbox/

Its an easy fix.  I thought I'd post the DIY fix here in case anyone else runs into this problem.  

ReplyQuoteReport
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