I think she contacted TER and they gave in to her.

Same thing happened to me with a girl who was getting high scores and because I gave her a 1, TER also said it was inconsistent with her other reviews. How could I experience something bad when all others were raving about her they told me?  More or less telling me they didn't believe what I was writing. I know the review sounded far-fetched, but I stressed it really happened.  I didn't write my review based on the experience of others, I wrote it as a matter of principle because that's the way it went.  After arguing with them for a few days, they finally conceded and posted my review.  It was like pulling teeth to get it posted, but eventually my persistence and reasoning won out.  I suggest you do the same.