manager. If it still says "new", then it has not been looked at yet.

... My personal experience is that it takes no less than the greatest amount of time mentioned in the review faq at http://classic.theeroticreview.com/info_policies/reviewFAQ.asp :

I SENT IN MY REVIEW A COUPLE OF DAYS AGO. HOW LONG WILL IT TAKE FOR MY REVIEW TO BE POSTED?
Once you submit a review [BOLD]it may take anywhere from two to four days before it shows up on the site[/bold]. This is because we check your information to verify its validity, first. We don’t want to compromise TER’s integrity by posting biased reviews written by the ladies themselves ­ or their pissed off ex-boyfriends! Remember, it is the accuracy and honesty of our reviews that lend credence to this site ­ and make it an indispensable tool for you to use in your quest for satisfying encounters.

Has anyone else noticed reviews taking a long time to get approved? any idea who to contact or are they just that backed up?

I was under the impression that there was a built in delay to help maintain the reviewers anonymity.

I usually expect about a week.