I am the assistant mentioned in this thread. I am not going to get into a pissing contest over this because the man voicing the complaint isn't telling the full story and he is actually blatantly lying about some of it. I will bring up a few points, in my (and my girl's) defense:
I am always very thorough when I provide location information, contact information, and instructions. I also always ask for a confirmatiion that the person I am sending this info to got it and I make sure that if he has any questions, I answer them. Didn't hear a peep from this guy. Ended up hving to text him to make sure he received the info (he said he's be on the road without access to email after a certain time). He addressed me by MY name (not the provider's name) and said he was fine, he knew how to get there and he knew to call the provider to get the room number when he arrived (I made certain of this). Around 10 after 11 I get this text saying that he's going to be late and did I want him to cancel. I asked "how late?" He said 15 minutes. I told him no, that 15 minutes late is okay and I would let the provider know.
Not sure what happened but he and the provider didn't end up getting into contact until almost noon when she called HIM to see what was going on. I guess he was just sitting in the parking lot, not too sure. He finally got up to her room and she gave him as much time as she could, but late check out WAS at 1 pm (I'm not sure what hotels give you until 3, but this is an upscale brand and they still only granted a 1 pm late checkout). Also, the hotel wasn't near any airport. It was actually in Oak Brook not far from 294. After speaking with her, I get the impression that he actually got most of his hour, save maybe 5-10 minutes at the end because the provider needed a few moments to clean up and dress herself before the inevitable rap on the door and shrill voice yipping "housekeeping" at 1.
IF he had just been 15 minutes late then there woud not have been an issue at all. HIS estimate of 15 minutes is why I said "no dont cancel" (not to mention the fact that we did everything possible to accommodate him that day and he asks about canceling 20 minutes prior to the appointment). REGARDLESS of what I said, it IS his decision if he wants/needs to cancel, ultimately. He did not.
I wasnt even made aware that there was a problem until I received an email saying that the provider kicked him out early but he still submitted a fantastic review, so "what, *insert my name here*, are we going to do about this?"
Ummmm...no. Homey don't play that. I have been in the business for years, and I stopped deaig with that kind of crap long ago. When I spoke with the provider about it, she wanted to give him a free appointment to "keep him happy". I told her it's ultimately her decision (I am her assistant and her friend, not her boss), but she does NOT need to do that for this guy, who clearly tried to manipulate the situation so he could get some free a** out of it. I told her that she ALWAYS does the best she can (she really does) and she is worth every penny of what she asks (which is actually not a lot for such a well-reviewed, gorgeous woman) and that she didn't do anything wrong.
The first thing that needs to be understood here is NO ONE is going to manipulate me or anyone I associate with with a review-related threat. I simply won't have it. It's total CRAP to do that, an abuse of "power" and honestly makes you start to wonder about the validity of some of the reviews. Guys know how TER reviews are very important to a provider's livelihood and some use this to get discounts, freebies, etc...we all know it goes on. The man that wrote the original post tried to get something for nothing and when it backfired, he came on the board to whine.
Sorry. The lady I schedule for is an exceptional person--she is not only beautiful, but smart, talented, and has a heart of gold. She is worth every penny of what she asks...and I will not allow anyone to make her feel like she owes them because she lacked in some way when she doesn't and didn't.
At the end of the day, I know that I do my best to do right by people. And, by golly, what this guy tried to do just was not right.
Okay, end of manifesto. 