Guys - we know it and love it - am I right?
Gals - a very ymmv option that can lead to confusion, but clearly can help with customer retention as well.
This is a topic that has long fascinated me because it brings together two very different things - a viable business model and intimate personal feelings. Since I'm always interested in seeing both sides of a story - let me know your thoughts about it.
On the business side I would argue no other trade or service supports grandfathering - why would they? It makes little economic sense. If my favorite farm to table restaurant has to pay more for fresh produce, they will pass that cost along to me as a customer.
Within reason, of course. If my 30$ meal suddenly becomes a 60$ meal then I will definitely reconsider them as a budget friendly restaurant. Hence, the second part of the argument... customer loyalty.
Some would argue that this particular restaurant might not want my business anymore with the new pricing model. That seems silly, however personal feelings creep into the equation. The sentiment that "I've been a regular customer for 6 years and now they raise their prices so much I can rarely afford to eat there anymore." But the concept of grandfathering doesn't really exist in the real world, does it? We live in a free market economy. As in we are "free" to patronize any business we wish. Whenever prices go up in the real world, the recourse we have is to re-evaluate what the competition offers and possibly support a new business.
But in the hobby world, the concept of long-term regular customers pricing getting "locked in" at some point as prices continue to rise is unique. And sometimes problematic for both parties. So on the topic of grandfathering...
Gents - how important is it to you? If your girl were to significantly raise her donation, what is your expectation? Pay it without question, or ask her about it? It's a touchy subject isn't it?
Ladies - when you raise rates (as is inevitable at some point) what do you do? How do you clearly (and gently) bring up the issue with your clients? And remember, ladies - that regulars are used to bringing that same amount in the envelope every time. We may not even be aware that your rates have increased. And an uncomfortable discussion is looming on the horizon. With a valuable client. Once again - touchy subject isn't it?
Anyway - just wanting to hear both sides and hopefully some interesting discussion on the matter.
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-- Modified on 7/29/2017 9:28:00 AM