Nothing ruins a day worse than filling out the on-line form, waiting for references to be checked, agreeing to a day and time, calling the day of appt to verify, then.......nothing. No answer to calls or voicemails. I would love to have a rating scale for providers that flake out but you can't post a review if ya haven't seen them. The juvenile in me wants to make another appt and NCNS her, the board member in me wants to warn others about the experiance, the real me will just bitch for a while then move on. lol