There's a pattern here. They canceled on me too the day of the appointment. I just assumed I either got "bumped" by a regular or they simply overbooked the young lady. Regardless, it was a disappointment and I will think twice before scheduling with them again.
It has happened to me twice as well, once after accomodating them by rescheduling. This is a hit and miss agency, most of their providers are first class but they are overworked and overbooked.
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