I'm not having any luck corresponding with this agency. I've been approved and after requesting an appointment through P411 I receive a reply from P411 that I should contact bks to confirm via a text message. Last time at the last minute I was informed by them that my requested appointment time wasn't available. That was around Thanksgiving. I'm trying again with the same lack of communication and while it's only a few hours from my requested appointment I get no response from bks. I've given them my TER and P411 identity . I've never had so much trouble trying to book a session. What's the deal? If there were a phone # with a scheduler who actually spoke I could deal with it. This is very frustrating and I'm about ready to simply write them off.

Sorry you are going through this. My experience with them has been very good. They've always replied promptly to texts when I'm inquiring about availability, confirming appointments, or arriving at appointments.

Always easy to communicate. Try again

My experiences have been solid with communication