Several weeks ago there was quite a debate about a young provider who had felt "threatened" and had directed a customer to an incorrect address.  It is not my intention to name anyone, but I have tried on several occasions to schedule an appointment with the provider.  We had set times, worked out the details and when I call to confirm, there is no response.  No return call, only apologies after the fact about not feeling well, etc.  I urged her to communicate if a problem came up, but to no avail.  Today, I called twice to confirm an afternoon appointment and no answer nor response back. Customer service is important from both sides and all I can say is I've given up on this provider and will move on.  If an appointment is scheduled, then it's only fair that the provider let the customer know that a problem has come up.  I can only assume that this provider has failed to learn the basics of good customer service.  I'm not angry, just disappointed that she could not get her act together.