I'm not having any luck corresponding with this agency. I've been approved and after requesting an appointment through P411 I receive a reply from P411 that I should contact bks to confirm via a text message. Last time at the last minute I was informed by them that my requested appointment time wasn't available. That was around Thanksgiving. I'm trying again with the same lack of communication and while it's only a few hours from my requested appointment I get no response from bks. I've given them my TER and P411 identity . I've never had so much trouble trying to book a session. What's the deal? If there were a phone # with a scheduler who actually spoke I could deal with it. This is very frustrating and I'm about ready to simply write them off.