The search fields can be a little tricky.  For example, if someone enters a name as "TS Pamela"
or maybe "TS Pamela's" review, if you did not enter the "'" it would not come up.  A little tricky if the name is entered in a non standard format.

Good job CAT.

Don't sweat it--sometimes I'll search by phone, find nothing.  Then, the Dog comes along, searches by phone, and finds it.  TER Search is kinda quirky sometimes.