I am guessing that it makes sense for her. She's a pretty smart lady...
I can make some educated guesses-
Middle of the day has some advantages - you can get help if you need it. Obviously, if you have a dedicated IT staff and run 24/7 it's better to do it that way. But I really can't imagine that she does. If you outsource your support - you will find it cheaper to do onsite work in the middle of the day. She could be colocated in some offshore place where getting anything done off hours is just not worth it - even if they'll do it. Could be any number of reasons.
Looking at it as business thing (and she is first and foremost a business woman..) - how much revenue is she really going to lose by going down for an hour or a day, for that matter, anyway? So - if she can save a couple of benjamins... beats making it on your back, right?
Yeah - it is inconvenient, and I really wish she hadn't done it BUT I am not going to make the assumption that it was incompetence.
the update goes without a hitch. But this one didn't and neither did the one last August. I was on a trip at the time and a gal who I wanted to see me couldn't because we'd done all our communicating on P411 and she hadn't jotted down my email address. I didn't hear from her so I just chalked it up to a NCNS. Turns out P411 was down most of the day. Sucks for both of us. Imagine if you're a gal on tour and want to double check some screening on a client?
I'll just disagree with you. I'd rather just pay a bit more for someone who has systems that don't break down regularly during a simple update and no, I don't think the middle of the day is the most customer friendly time of the day to do it. But you think its not about the customer. I guess that's where we'll just disagree, despite your handle, lol.
why the crashes. I work in IT and while I agree shit happens not sure why it not only happens often (relatively speaking) to p411 but then why their system is down for so long after it crashes.
The gal I was to see last year lost a dinner date appointment. Maybe this will prompt some changes in the IT support. I hope so.
It's an update we didn't anticipate any major issues with, that (once again) bombed. We're working on it, and again I apologize for the problem. We're trying to get the connection restored asap.
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