provider's correct hourly rate (when it was either omitted from the profile, or incorrect), and had the problem report come back as "unapproved" on a number of occasions.  Why would this happen?  I'm just trying to help future hobbyists with the actual rate.  Why do they get kicked back and denied?

Recently I saw that a review was posted on the wrong provider. I reported it and was corrected promptly. But when I checked my account manager it said "unapproved". Weird.

I know ive never had a problem with that problem report... Sometimes girls have specials they extend to their clients etc.. Maybe throw an email to the girl and have her email ter about her new rate.

to correct the profile rates with a problem report, and they were "unapproved" by TER.

-- Modified on 11/16/2005 8:44:19 AM

I understand that..

Again have her email ter about her new rate FOR THEM TO PUT IN HER PROFILE. I think only ter takes the word of providers of what their rates are and no hobbyist can really change it. At least I would hope so.

-- Modified on 11/16/2005 9:37:55 AM

my word for it. They can verify my corrected rates on the provider's site. I've had 4 or 5 problem reports "unapproved" in the last few days. Go figure.

I know that doesn't help, but at least it's not just you.

...and had them approved each time. On the other hand, I've had reports that correct clear problems (such as a provider with two entries) rejected. THe process seems capricious, at best.

--b.

What I did, and this may help, is I'd say the rates are $x as show on -web address page with rates-  I haven't had any problems using this approach.  And I've done it three times.

That really should not happen.  I will bring these issues up to customer support so in the future problem reports can be a more reliably handled.

-- Staff

Can a reason be added for the rejection?  That might go a long way to understanding what we/they are doing wrong.

Thanks