So someone or even a security guard says to a guest, "I'm sorry, you need a keycard to access the upper floors."
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"Oh. I didn't know. I'm just visiting my cousin (or is he my uncle? former college prof? whatever ...) from Sheboygan who arrived yesterday."
"I'm sorry, miss. You still need a key card."
"OK. I'll just call him from the lobby and he'll come down. We're going out to a restaurant anyway."
"What is their name ...?"
"No problem, you can go back to work guarding the elevators. I've got their cell phone on redial! Thank you, anyway!"
(If necessary, ...) "I better step out to the sidewalk, I don't have a good cell signal in the lobby."
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It sounds like a scam to me and that she was nowhere near your hotel.
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Imagine: You, from the sidewalk: "All the streets are blocked off due to a fire, a robbery, and a visit from the Pope. Traffic hasn't moved an inch for at least 15 minutes. Pay the cabbie, hop out and come back."
Her: "Hello? Hello? Bad cell signal. You're breaking up. Bye-eeee!"
Posted By: Inquisitive1
Unique experience recently, wondering what others think. Large East coast city, large atrium style hotel, keycard required for elevators. One of several hotels within the same chain in the city, hotel does have a distinctive name which I sent via email 2 or 3 times. 2 hour outcall arranged via email few days prior, 50% deposit sent 2 days prior via Wishtender (10% fee, she emailed that it’s good for providers and she doesn’t use other apps), screening info requested 24 hours prior to meeting and 8 hours after deposit sent, agreed that we would meet in the room, text messages exchanged during the day prior to evening meeting including 2 hours prior (to confirm).
Multiple prior stays at same hotel, last few stays I’ve exchanged emails with management staff prior to visit, this time hotel sent a bottle of wine and some snacks to my room an hour or 2 after check-in. Have met 4-6 other providers at this hotel during the past 2 years, each has had no problems getting to the room by riding an elevator with someone else (which is why I forgot to tell her).
5 minutes prior to meeting time she calls, almost hysterical, stating I didn’t tell her keys are required for the elevator and they are kicking her out of the hotel and threatening to call the police, I could hear a male voice in the background. She hangs up in a minute or 2. I text I’m on my way down, she texts that she doesn’t want to get arrested and that they walked her outside and she’s not coming back to get arrested.
I get down to the lobby 2 minutes later, no signs of commotion at all, lobby is almost empty. Text her, she texts back 2 minutes later that she’s in a taxi. I ask for a manager, ends up being the assistant manager who I met when I asked for her (based on prior emails) when I checked in a day prior. She called the sole security guard on duty who joined us. He said nothing happened, they will review security video, she said they have had experiences when other guests strongly object to people without keys trying to ride the elevators.
45 minutes later I text her an apology, she texts that she’s very upset, and annoyed her face is all over security cameras. I text another apology, she texts thanks for the apology and that it was an unfortunate episode. No further text or email replies from her including my asking very politely if she might have been at an incorrect hotel.
Next morning exchanged emails and then discussed in person during check-out with Director of Operations and Director of Guest Services, they both said security videos were reviewed for 1 hour prior to 1 hour after the time of the episode, nothing seen. They say maybe she went to the wrong Xyz Hotel.
Curious what others think. Was I scammed out of a 50% (+10%) deposit? Think she went to the wrong hotel? Think the hotel is lying to me? Something else? Thank you.