Since the context was different, it took me a while to recognize her. I couldn’t tell if she recognized me, nor was I about to ask. This was, after all, an unplanned gathering in a public place that had simply chanced to form itself.  
   
 I’d seen her once about a year earlier. The encounter disappointed, and I wrote a blunt, though certainly not cruel, review. Now face-to-face in a non-contrived situation, with no expectations from having paid a fee, I found her real and likable.  
   
 Over small talk, she alluded to a handful of problems she was dealing with. It was a poignant reminder that providers are real people with real lives, real issues. I now keep that in mind when I review.