The concept that the customer is always right is an outmoded business rule. Not at all logical for the reasons you stated. Of course, diplomacy towards cutomer, courtesy, is a standard that should exist, however, that does not mean that one has to be a doormat nor never express an opinion or counter an attitude that needs countering. JMHO. Its a matter of logic though. How can one survive in business if the customer is bent on shaping your business for you and scamming at that? The business owner defines the business. His/her peramiters are hopefully at a standard of service that nets the type of customer and the fee that they deserve and would want. Not sure this is well put. Will add more if I find a better way to express this. At this point it is just a matter of common sense to me,logic.  Having trouble with wording to show examples of the logic of it.Soft Kisses and Warm Hugs,Nicole

I'm of the opinion that customer satisfaction is very important. With that in mind, and with the likely divergence of opinion on this issue, perhaps we could consider devising a more precise provider rating system...something more comprehensive and flexible that the current one.An idea: expand the existing review form to account for a number of new attributes and values. Collect, tabulate, analyze and digest the data according to scientifically accepted opinion research methods. Render the output in a variety of formats that will give everyone a good idea of a provider's performance according to different criteria. For example:•Initial Quality Survey•Customer Satisfaction Index•Sales Satisfaction Index•Vehicle Dependability Index•Residual Value Indexand I'm sure there'd be more.DISCLAIMER: This message is strictly for entertainment purposes only. --modified by seedsower at Fri, Apr 06, 2001, 18:11:40

But if the reviews are any indication, the customer doesn't always cum first either!

. . . is not a declaration of Customer Rights, it's a catchphrase for a business philosophy that recognizes that there would be no business if there are no customers. Customer satisfaction is the key to attracting and keeping them and should therefore be of the highest priority.  In the long run, this will help the business make as much money as possible off the slimy bastards. Does that put it in the right context?

I think a person should bend over backwards (no pun intended!) to please the customer, but hey! You can't be all things to all men!  You can only give what you are, try to fulfill their fantasies, but in the end (again, no pun intended!)... ya are what cha are!  (Something like you are what you eat... but again, I'm not going there!)  XOX Faye Desiree