TER General Board

How to remove the first version
JDR_Player 47 Reviews 850 reads
posted
1 / 8

Has anyone had problems with the new search plug-in?  First, I tried to install the new version and got an error message to uninstall the older version.  I'm using IE, so I removed the program, but still get the error message.  In addition to that, Norton is flagging the install as a viris attack.

Help!

DC. 51 Reviews 73 reads
posted
2 / 8
dblhappy 43 Reviews 70 reads
posted
3 / 8
LeChiffre 3 Reviews 90 reads
posted
4 / 8
dblhappy 43 Reviews 67 reads
posted
5 / 8

Just checked my Feedback folder.

Got a message saying that they had updated the plug-in and to try downloading it again and installing.

Did both and ... Yep! it works now.

Thanks TER!

LeChiffre 3 Reviews 59 reads
posted
6 / 8

It's still telling me I have to remove the old version first.  Any idea where to look for it?  (I saved under whatever default listing they gave us.)

dblhappy 43 Reviews 80 reads
posted
7 / 8

If you are using windows:
Before doing this stuff, make sure that Internet Explorer is off.  It may not make a difference, but it could help.

1) Go to Start > Control Panel > Add or Remove Programs
2) Once the list of programs is populated, scroll down until you see 'Search on TER'.
3) Select that, and click remove.
4) Once it is done removing it, you may try shutting down your computer and re-starting it.
5) Download the new version to your desktop.
6) Exit Internet Explorer.
7) Run the new 'Setup' file that is now on your desktop.
8) It should complete the install.
9) Delete the 'Setup' file on your desktop.
10) Start IE and see if it works.

If that doesn't work, I don't know what is wrong.

JDR_Player 47 Reviews 72 reads
posted
8 / 8
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