The real problem here is that the TER Support staff has explicit instructions on how to deal with problem reports, including standard answers to standard questions.

For customized service or when dealing with legitimate exceptions to TER policies, one should contact the TER admin staff, not TER Support.

The TER admin staff is most easily be reached via email to admin@theeroticreview, and for fastest service, you should include a link to your 'heartless' and 'lack of concern or caring' comments.