I just received a crap review, the reviewer is a low grader as it is, and I was portrayed to be not orderly with my time. Reviews give the reviewer their version, but why not allow a review response from the provider underneath, just like yelp does? It would allow the lady to explain or tell her version of the story or at least respond.

For me, hotel fees were 300 dollars for a crappy 3 star and hotels were sold out in the right location when I saw this reviewer (I did not purchase a hotel earlier because so many appointments cancel and flake. I do not want to end up with wasting money if I cancel a trip). Also, I informed the reviewer my method of transportation I purchased was 2 hours late (not my fault as I sat waiting to leave) so I was very behind and rushing when I finally got there. I guess apologies are not accepted in this business.  

But anyways, will a feature like this ever be available instead of giving the reviewer the whole say in the appointment?