I wanted to follow up on my earlier post.  Apparently, there was a communication breakdown somewhere, as Penelope was waiting...Lolita and I cannot figure out where the breakdown was.  That said, I felt it was important to clear up two things:

1.  Lolita has been extremely diligent in trying to figure out what happened.  She is very responsive and professional and makes me very willing to do business with her again.

2.  Penelope was somehow caught up in the middle of the breakdown and it appears that it was not her fault.  I want to make sure everybody does not think she is a flake or unprofessional.