Write Review
1,979,377 Total Reviews 3,644 New Reviews
8,661 Users Online

San Diego

being cancelled on in advance is different from being stood up or cancelled without notice
dman 18692 reads
posted

Being given advance notice of more than a day or so, usually, you should just thank her for the courtesy of telling you about it, and you should ask her if she could recommend any friends who might be available, or suggest an alternative time to meet her.

If she has to cancel with very little to no advance notice, or worse, stands you up and apologizes later, then, IMHO, she owes you a little consideration.  If she's good, and she cares about customer service, she should offer you either a small (say $50 -$100) discount, or a slightly longer session (such as an extra 1/2 hour).  The mere offer would indicate someone with an above average approach to customer satisfaction, and would suggest that you certainly try again to book time with her.

But she should offer it to you.  If you suggest it directly, you sound cheap.  But you can diplomatically steer her that way.  Simply say that you were dissappointed you couldn't meet her, and would still like to, and would she be amenable to treating you nicely in consideration of your inconvenience in a future session.  If she does not offer something, it tells you that you should move on.

sdhobbyist17572 reads

I had an appointment scheduled today with a provider (I won't name her here until I see how she handles this situation) at noon.  I've never met this gal before, but I've heard good things about her.  We've had the meeting scheduled for a few days.  She emails me at 12:30 to apologize, but the dreaded "family emergency" has popped up and she can't make the appointment.  Given my time constraints I can't possibly find someone else to fill the time I have available on such impossibly short notice, and I very well might not have free time again until early next year.  So, my question is, what do y'all think I should do about this gal who I'd still like to see?  Ask her for a discount if we ever get together in the future?  Move on to the next provider (or back to trusted regulars) and don't waste my time with this one?  Rebook and don't try for any compensation from her?  What do you think?

ReplyQuoteReport
dman18693 reads

Being given advance notice of more than a day or so, usually, you should just thank her for the courtesy of telling you about it, and you should ask her if she could recommend any friends who might be available, or suggest an alternative time to meet her.

If she has to cancel with very little to no advance notice, or worse, stands you up and apologizes later, then, IMHO, she owes you a little consideration.  If she's good, and she cares about customer service, she should offer you either a small (say $50 -$100) discount, or a slightly longer session (such as an extra 1/2 hour).  The mere offer would indicate someone with an above average approach to customer satisfaction, and would suggest that you certainly try again to book time with her.

But she should offer it to you.  If you suggest it directly, you sound cheap.  But you can diplomatically steer her that way.  Simply say that you were dissappointed you couldn't meet her, and would still like to, and would she be amenable to treating you nicely in consideration of your inconvenience in a future session.  If she does not offer something, it tells you that you should move on.

ReplyQuoteReport
TEQUILA17847 reads

I usually try to have a back up plan in place.  Like, a massage parlor or something.

But, if this gal is a well reviewed provider, I would hope she would either give a discount to you or extend your time with her.

One observation....a family emergancy could be something major or just mother nature paying an unscheduled visit.

ReplyQuoteReport
44HungarianLuv18698 reads

I've had 2 providers cancel on me at the last minute without even a phone call or e-mail, after confirming our appointments 2-3 days, not hours, in advance.  Both were reputable providers with good reviews in both TER and TBD.  Needless to say, I was pissed at such a lack of customer service.  Providers request to book appointments in advance, which means that thay ask us to respect their time.  Well, that rule goes both ways also.  Don't ask us to book appointments days in advance, and then not show up.  One provider "got sick" that morning (hmmm, sick in the morning, evening appointment, I think there was plenty of time to notify me) and the other provider stayed overnight at a girl friend's house and "forgot."  I will not see either provider ever, since they did not respect my time.  Ask for a discount since it was their end for cancelling; but me, I would stick with the reliable ones like Julia.  If I could, I would post both of the flakes on all boards.  EOM.

ReplyQuoteReport
44HungarianLuv19874 reads

What's going on here?  For the 3rd time, another so-called "reputable" provider has flaked on me without a phone call or e-mail.  I made the appointment OVER a week ago and exchanged e-mails almost every day to confirm our meeting.  She was very playful and nothing alluded that I was "cancelled."  I took DMan's advice and let her know exactly that.  As a professional, I will not flame her on the boards, but you know who you are!  Maybe another "reputable" provider can answer this post.  Time is an irreversible commodity, we can't ever "get" it back.  Don't waste our time and we won't waste yours, especially when we respect your rules.  Very Disappointed Indeed.

ReplyQuoteReport
Post Reply Back To Forum
Register Now!