Made an appointment through an agency (first time using this one) to see a certain star.  An emergency (somewhat serious) prevented me from keeping my appointment (unless I'd checked out A/M/A), but I notified the agency prior to the appointment (same day) that I would not be able to keep the appointment.

I have emailed the agency to inquire about the status of the deposit and rescheduling the meeting, but haven't had a response in 5 days (booking discussions resulted in almost immediate responses).  In fact, I didn't ask for the deposit back, as I really wanted to try to reschedule the meeting.  I simply asked what the status of the deposit was and if it could be applied toward a future meeting.  Frankly, I would prefer any response to no response.

I've never really run into this situation before, so I don't know what to expect.  Is it normal to forfeit a deposit for factors beyond your control?