However, as I've explained thrice by now, the latter is worse. Not fulfilling an obligation to a customer is bad, yet acting like it's not your fault this obligation wasnt fulfilled is worse. It makes the seller look like someone with severe ego issues.
It's not really about being (Im)polite. It's about admitting fault. You seem to ignore this, yet you claim I ignore your points. You can be impolite and still admit fault. Or you can be polite but don't admit fault.
The reason I brought up my example was you claiming I have unrealistic expectations. I gave you an example of a very realistic expectation. In my case my company wasn't even responsible for the situation. In my buds case, it's actually on the PO. You try hard with cemantics to say orgs are not responsible for incall location being accessible. But they are. They sell a product that requires accessing the incall, it's their responsibility. 24/7. And an indie is responsible for a hotel Incall being accessible.
And I don't care what happens in the hotel. If she can't make it or I can't enter on time given instructions, that's on HER. Next time choose a better room, house, block, street, city, country, continent, galaxy, universe. But this time... it's on her, I expect admittance of fault AND a full agreement that I have a FUNDAMENTAL right to ask for full hr
In a two way biz it's certainly NOT the customers responsibility to make sure Pos instructions are actually legit. In this case, they weren't. Shit can happen, we both agree, but in the case when shit happens on your side, own it. PO clearly didn't.
I'll also say that a couple of times I was late (5 to 10 mins) to an appt I'd text the PO and apologize profusely before, while driving/parking. Because clearly it was my fault. Yet countless times I was given green light 5-15 mins late, barely any Pos apologized. Smells like double standards? In both cases, there is a clearly guilty party. But somehow booker thinks if its the girl or trick pad issue they aren't responsible! Any issue with the product is on the seller, period.
Also your cemantics and double standards again. I get it, you *discuss* but I *argue*. Ha.
" did the booker give helpful and good instructions and was that 15 minutes the minimum to have expected? what was your buddie's reaction... and what tone was used when telling the booker he needed"
How can you expect me to answer the first q with no reference? Even my pal prolly can't answer it since he never tried getting in before via another exit.
As far as tone, I have no clue. Im not him and don't have an insight into his texts. However, saying he talked shit to the PO because no PO responds like this, is a baseless assumption and a fallacy of begging the question.
"[If the booker provided the fasted solution to the guy and other clients were already scheduled then it's not reasonable to give the guy his hour and interfere with everyone else's schedule. If, and this is just a possible case, on the other hand the guy spend 15 minutes bitching about the broken gate and how the booker was responsible for that and he better get his full hour then the loss of the time is on him. Booker doesn't even owe him a prorated session"
PO provided him a solution and it took fifteen minutes to get the room via this solution. I thought it was really clear. If the fastest solution still caused him to lose any time from his hour, that's on PO and always is on PO.
A customer contract says one hour. Customer has paid for an hour and is entitled to it.
Let me say or the at this louder for the folks in the back like snitch cks.
The CUSTOMER is EN-TI-TLED to what he paid for. In real biz situation, a customer can ask to take his money back and walk. And shit on the company in the process.
And here's something important that you seem to be missing. No matter the tone, it doesn't absolve the seller from their guilt.
"but disrespectful to your company and its people, demanding the company return what ever the equivalent of the lost time might be that you also could not provide at some point someone is going to stop being polite to that person. "
it wasnt about being polite. It was about admitting guilt, publicly to keep the customers happy.
And we did pay them extra. Because kpi says there was an outage. We sell a product. Hence it is our fault even if it isn't. It's something I keep repeating to you to no avail. This isn't about being polite. This is about taking the responsibility and not tucking tail in like a btch
Likewise, in this case, taking responsibility was apologizing to the customer who fulfilled his obligation fully - paid in full, was on time, followed the directions and treats the girl well. This did not happen, and not only that... the PO scolded my bro to never ask for full hour when he in fact had full right to do so. Its about having customer rights to ask what they've paid for. Also, the PO promised him full hour at the beginning so not only can PO not admit guilt she's also a liar!
Now. If the PO told him "fuck off it's our fault and you deserved an hour but you can't get it" in the off-chance his response was rude like you claim, that's completely fine. It's rude but admits guilt. It's saying it's not my fault - when it is - and making it seem like the customer who is at fault here - that is infuriating and making my blood boil.
You don't get outs when you admit guilt. So someone refusing to admit guilt when they messed up and caused the customer to lose time is unacceptable and is behavior indicative of what I colloquially call "scum".
"be that you also could not provide at some point someone is going to stop being polite to that person.
"
Stop being polite, sure. Not admit guit? No chance. We made the product, we sold the product. It's on us to make sure customer is happy.
So, again, no one gets an out simply because they didn't like the tone.
" present limited information about it"
As describing someone else's encounter I cannot ever provide full details of the encounter and all of you know it. I told the story as it was told to me, and I can't be bothered to ask him for more details every time someone tries to make assumptions that weren't in the story to start with.
And especially cdl and snitch cks love to make these assumptions because then they claim that I add facts on. It's hilarious, really. Imagine asking your buddy in private group about something that wasn't mentioned, then me relaying it back here and I hear that I changed my narrative. Lol.
"but remain mute with regard to any such obligation by a customer"
I already outlined the obligations that a client has. My bud completed all of them. Obligation to be polite when getting shafted is NOT an obligation, but we don't even know whether he was polite or not.
I can call someone a POS and still win in court against them. You know why? Because guilt and responsibility aren't predicated on me being polite or impolite. It's predicated on contract and obligation. Something the booker clearly breached.
"Your story seems to imply that the guy kept pushing the "I want my hour" demand forcing a stronger reaction than already given."
My story said that after the appointment, he received a text from booker who said you shouldn't ask for an hour in this situation, and again if such situation arises again.
" Why would that text be sent later? Seems like the guy won't let go and keeps arguing about the lost time."
here you go again making an assumption out of thin air. The story clearly states then later text is sent by PO, yet you make up an assumption, begging the question.
Overall, you are still failing to decouple being polite from admitting guilt and responsibility.