Send Cathy (she runs RS2K, it's her baby) and as politely and nicely as possible, explain the series of events exactly as you outlined them above. She is the only one who can help.
I recently met a client who had a vaguely similar situation: he'd been a member a while, and had seen some ladies using RS2K, then.... He sent Jane Doe (fake name) an email asking if she was available that day. He didn't hear back quickly enough for his schedule so he contacted, booked, and met with another lady. Did not check that email account again for several days.... then finds dozens of nasty messages from the first lady accusing him of wasting her time.
He shrugged, deleted all the messages, and moved on. Some time goes by during which many ladies he contacts do not reply (he sends his RS2K info in first contact email) but he thinks nothing of it.
Finally, one lady he does meet with tells him that she was informed by RS2K that he was a NS/NC (no-show, no call) repeat offender. She obviously took a chance on him when others would not.
To remedy the situation, he sent a very friendly email to Cathy, who then explained that Jane Doe had claimed he'd stood her up repeatedly. But she later proved to be unreliable, thus Cathy believed him instead of Jane and deleted that problem report from his info.
So... maybe the first lady you attempted to meet via your RS2K verification went nuts and reported untrue things. If that is so, then it is a case of he-said/she-said and all you can do is plead your case to Cathy as best you can.
Good luck!