Newbie - FAQ

VIP Statussad_smile
bigdog6464 3 Reviews 2960 reads
posted

I paid for instant quarterly membership and I have logged out and back in several times and still do not have access?  ideas?

Did you receive email confirmation from TER's billing agent?  If not, it is likely that the transaction didn't complete, and you haven't been billed.  You should be able to determine this by either going online, or calling you card company to to check your recent transactions.

If you did received email receipts from the billing agency, you can follow the links to their customer support.

You will also want to contact [email protected], by either email, or through the "contact us" link at the top of the page (select the "membership enguiry" option) to ask how to proceed.

I sent my check to Amsterdam over 7 weeks ago and I still haven't had my VIP reinstated.

However, 3 weeks ago TER said they would look into it.

How comforting.

arno2461563 reads

Sent my check in 2 months ago - no VIP.  Someone in the mail room is $50 richer.  d

guys - just signed up but I'll hang on to my cash for a while....

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