Newbie - FAQ
This should've been done prior to booking an appt. e
I recently booked some time with a Provider based upon her stellar reviews and great website. She has subsequently received a negative review and I have gotten some mixed feedback from some of her other reviewers that I contacted via PM. I am pretty sure at this point that I want to cancel, but am a bit torn on how to do so. Should I just tell her the truth or should I "let her down easy" by saying that something came up and I can't make it? My concern with telling the truth is that I don't want to get into a big back-and-forth with her regarding the legitimacy of her negative feedback. On the other hand, she probably needs to know from someone that she has some less than satisfied customers.
Providers, I would be particularly interested in your take on this. Thanks,
I regret to inform you that I have to cancel our appointment.
Sincerely,
(insert your name here)
You owe no further explanation. Then go see somebody else and forget about her. Likewise, she will most certainly see someone else and forget about you.
-- Modified on 10/3/2013 2:22:42 PM
...If you cancel too close to the appointment, she'll be upset no matter what reason you give.
if she has stellar reviews and a good track record..i would not consider canceling..most every provider will get her share of bad reviews,,usually from clients who do not have every little thing go their way..the ratings will always be tilted the client's way..
Notify her that you need to cancel the appointment and don't worry about giving a reason. Stand up for yourself.
By the way, if I liked what I read and how she looked, just because she got a bad review and mixed feed back, I'd probably still visit, as one review could be a bad day, not clicking or anything. Mixed feedback?
That's what differentiates one negative review being recently published vs negative feedback from reviewers prior to booking
It's really funny when a guy's d*ck has to get input from other guys before it makes up its mind bwahahaha. Just sayin.
I recently had a serious injury on a Friday and had booked a appointment weeks in advance for the following Sat with a lovely provider who I had been so eager to see had been thinking about our date ,with much anticipation well .she had told me she had no tolerance for cancellations .understanding this upon my injury I emailed her and told her my situation ,man she blasted me threatened to blast me to providers on this board ,when I got home to save face I sent her a copy of my report from the Doctors .She half hearted apologized to me but after feeling her scorn I don't think I could ever see this girl and she had been on my radar for some time .so non professional !!JS
Keeping ones composure is imperative though
challenging at times. If she has no cancellation policy in place, she has no room to gripe.
Many ladies negate placing cancellation policy and procedures on their website so they won't loose business.
However, when it happens they turn psycho.
I have a cancel policy in place and clearly visible on my website. Whether it deters potential business or not, I will not run my show in such a shady and underhanded fashion.
Guys have cancelled with me however, regardless of their reasoning, they understood losses still occurred on my part and ponied up the cancel fee without hesitation. They weren't under the impression that they're the exception to the rule
telling her what you just told us.
If a lot of the info you got was backchannel - you're also violating privacy if you repeat it to her. Incidentally, this is why I HATE backchannel...clients seem to feel that backchannel is private and discreet, but NOTHING is farther from the case. Imagine my displeasure to hear from another client something as personal as the high school I'd gone to, told to another client some time previous to that.... Anyway, my point is to be discreet with any info people are nice enough to have given you. I'm sure they'd rather their unkind remarks not get back to the girl.
Take the info you got, and make your choice. Don't lecture her, she'll just get mad. Lack of business will teach her what she needs to learn...and if she doesn't learn from that, she wouldn't have listened to you anyway. But I don't think there's any way she'd be receptive, and it's not your place to teach her
well, most providers have some mixed reviews.
depends on what it says.
if it was "she took my money and ran!" i would cancel, lol.
if it was just something like general dissatisfaction.. well who knows?
i have one terrible review among good ones, but it's completely false.
it was only my 2nd review, and it actually made things incredibly difficult for awhile with some of the speculation that resulted.
all a provider can do is try to please her clients, and try to build a good reputation and reviews.
as for my own lousy review-
i'm truly not sure where it came from or why someone was disgruntled enough to do it, but it's there.
it happens.
it's always going to be a bit of a gamble when finding a new provider. despite reviews, there's no knowing for sure what you're going to get. (i often don't envy clients the task of finding a provider, lol. it seems stressful.)
not everyone has chemistry. some providers and clients have a great connection and an amazingly good session, others not so much.
not always the provider's fault. usually nobodys fault
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