Seen this a few times but when looking at a providers page some of the reviews have email symbols beside them so you can pm the user and some don't.  I always assumed it meant they weren't VIP, but recently I began to wonder if it meant they'd closed their accounts, of course I could be totally wrong and it means some third thing .  I can't seem to find a definite answer anywhere and it makes a little difference in this particular instance so I thought I'd just ask.

...of his TER handle. It is now possible (has been for some time now) to PM the alias if you want to inquire about the provider. Just enter the alias in the "to" field of the PM .