If you're using Firefox on your Mac, go into Preferences and under Content look at the first line that says "Block pop-up windows". If you have that checked, you can un-check it. Or you can add TER to the exceptions by using the Exceptions button.
If you're using Safari, click on the Safari link at the top left of your screen. In the pull-down menu you'll see an option for blocking pop-up windows. If that's checked, select it to un-check it.
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