I feel bad, I had set up an appointment(s) 3 with with a well reviewed provider and had to cancel twice on her, one with about a weeks notice (2 months ago). Two weeks ago she had to move an appointment back a couple hours and it wouldn't work for me so we rescheduled again. Yesterday I had to cancel again, she was traveling and planned on stopping in my area, but problems at work forced me to cancel for a 3rd time. I feel really bad, I have never seen her before but definately want to.
I guess what I'm asking is how do you repair the situation? I'd even think about paying a cancelation fee if it was needed...
Things happen, and sometimes at the last minute.
Was she understanding?
Were you apologetic?
If I was a provider, I wouldn't give you a 4th chance since you canceled 3 times.. without meeting once.
To repair the situation, you have to let her know your circumstance and show her that it was out of your control and that you actually did intend on seeing her.. Ask her how she would like to be compensated for all the troubles and if she would give you another chance in the future. Suggest paying a cancellation fee and maybe even extra compensation when you do see her.
I did cancel 2 times on her, once with a weeks notice so that one I would say is excused more or less right?
Last night she had 24 hrs notice, completely my fault.
One time she needed to move the appointment by 2 hr s meaning I'd have to have missed a business dinner with clients, I just cant cancel an appointment with out of town clients to hobby.
I sent her an email explaining it and how sorry I was, I would pay a fee for this cancelation but if she doesn't reply to my e-mail just let it go right?
I suppose if she doesn't reply to your email, it is time to let it go.
You did what you could to resolve the issue and that's all someone can ask for.
Yeah, this is a problem. She can list you as a time waster and you can get a rep and soon no one will want to see you. Reach out to her, deeply apologize, and see if there is some way you can pay her in advance for the the full appointment with a tip or cancellation fee or whatever else you want to call it included. See is she takes a CC or paypal. And grovel. A lot. We're all human and these things do happen but you might have to go further than you would like to patch this up. Good luck.
If you don't care if you see her, forget it. However, if you want to see her, IMHO, you have a problem. If you want to re-schedule with her, be honest. Explain the situation in as much detail as you can. Otherwise, she will see you as a time-waster, and just blow you off. IMHO again, move on, forget this one, there are plenty of others out there.
Swim
From what you have said, one of the cancellations was due to her asking to move the appointment, which conflicted with your work commitment. She should give you a pass on that, because it was her suggestion.
The one with a weeks notice should be considered reasonable as well (unless she had bought plane tickets just to see you or something.) So you're really not in horrible shape, from an outsider's perspective. She may very well see it differently, but you won't know if you don't try.
If you email her and she doesn't answer, consider it done. If she answers and you set up another appointment, just make SURE you can make it, and then leave a little extra in the envelope if you really feel bad about it all. When you send her a thank you email afterwards, mention that the extra was for the trouble involved and that you were glad she could forgive all the kerfuffle.
It would be improper to discuss money beforehand, unless she brings it up, and if you have to grovel and offer more so that she will see you, she make take the date just because of the extra, even though she may still be pissed at you, which wouldn't make for a great date.
It really does get to how bad he wants to see her but you make a valid point. There were 2 or 3 women where I would have done virtually anything to see them and then there are the rest of the 99.9% where I would just walk away at this point. Another option is to go on the low down with her for awhile, then hit her up in a few months and fully explain and tell her it wont ever happen again. Hopefully her angst about seeing you will have subsided.
Posted By: cwillzx
From what you have said, one of the cancellations was due to her asking to move the appointment, which conflicted with your work commitment. She should give you a pass on that, because it was her suggestion.
The one with a weeks notice should be considered reasonable as well (unless she had bought plane tickets just to see you or something.) So you're really not in horrible shape, from an outsider's perspective. She may very well see it differently, but you won't know if you don't try.
If you email her and she doesn't answer, consider it done. If she answers and you set up another appointment, just make SURE you can make it, and then leave a little extra in the envelope if you really feel bad about it all. When you send her a thank you email afterwards, mention that the extra was for the trouble involved and that you were glad she could forgive all the kerfuffle.
It would be improper to discuss money beforehand, unless she brings it up, and if you have to grovel and offer more so that she will see you, she make take the date just because of the extra, even though she may still be pissed at you, which wouldn't make for a great date.
Foofaraw? I could keep going... it's like a freakin Thesaurus-saurus Rex up here in my cranium.
....I require a cancellation fee, if he would like to visit with me in the future. This is explained in my website.
If I have to cancel, the gentleman receives a "credit" towards a future date. If he has forwarded a deposit, it is refunded within one business day.
Hugs and Kisses,
Kelly
So you allow no grace period for cancellations?
If someone made a date for three weeks out, then had to cancel the next day, you would expect 50% to re-book?
...I charge $100, for each hour the gentleman reserved. This is more than fair. My trainer, massage therapist, etc, charges me 100%.
Hugs and Kisses,
Kelly
"What happens if I need to cancel our date?"
My time is no different than any other professionals. If I have to cancel my trainer, my dentist, etc, I am charged a fee. If you arrange a date, without a deposit, and need to cancel, I will not schedule time with you in the future, unless you forward a cancellation fee of fifty percent, or pre-pay. My time, like yours is very valuable.
100 is reasonable I guess.
I've been fortunate enough not to have ever had to cancel an actual booked date though.
It's important to plan carefully.
you must REALLY want to see this girl..i can guarantee one thing..she is not exactly holding her breath waiting to see you..you are making a mountain of a molehill here..
Posted By: tonightoutcall
I feel bad, I had set up an appointment(s) 3 with with a well reviewed provider and had to cancel twice on her, one with about a weeks notice (2 months ago). Two weeks ago she had to move an appointment back a couple hours and it wouldn't work for me so we rescheduled again. Yesterday I had to cancel again, she was traveling and planned on stopping in my area, but problems at work forced me to cancel for a 3rd time. I feel really bad, I have never seen her before but definately want to.
I guess what I'm asking is how do you repair the situation? I'd even think about paying a cancelation fee if it was needed...
find yourself in a tight spot. I would never book with a guy who did that to me again, unless he sent a deposit equal to the date fee. Once....I charge 100, twice, it is the full fee. We don't have time for YOUR work schedule when we are trying to work around ours as well. The first time was her fault, the second was yours.
How can you repair it? Send her the damn fee, and see her when you know you can show up. I bet my ass your work won't come up again knowing you just paid out 3-400 bucks. In all my years, I have NEVER once had a guy cancel who sent a deposit, but have had dozens cancel who did not. Wonder why that is lol.
-- Modified on 11/19/2012 11:18:45 AM
had a provider cancel on me 3 of the 6 appointments I made with her. I won't call her back again because of the circumstances.
Another provider cancelled once and was gonna cancel again but changed her mind and saw me.When I found out why, I cut the appointment short so she could go.
I dont think your situation is repairable.
Point is, every provider is different. Some are gonna be understanding, and some are just not gonna see you anymore.
Reach out to her directly. There is no one-size-fits-all answer here.
