I can't begin to express how appalled I am by the staff's unprofessional, indiscreet and disrespectful behavior. Never been to PP. I sincerely hope the location you visited is not indicative of all of them. Shameful.
As for HIPAA, WE sign the paperwork and it protects THEIR a$h. Ever read all those pages that a room full of lawyers composed? It's quite an eyeopener. Don't get me wrong, I LOOOOVES me some attorney fun, but somebody paid them to do a job and it wasn't you or me. Nobody cares about protecting your privacy as much as you do.
All it takes is one person on a temp cleaning crew to rifle through the office trash cans. "Ooooo! Looky what we have here! Mr./Ms. So and So's name, driver's license no., address, next of kin contact and their test results! Yippee! I can retire on the blackmail money or at least buy a truckload of Big Gulps, when I get done utilizing the identity theft skills I learned doing time in "County"!
Their idiot "actual opening time" is the least of their violations IMO. If I had the same experience you did, I would be all over the net finding what authority or office monitored them and fire off an email, certified letter and a phone call with all of the details.
I LOVE calling out abusive and arrogant behavior. The net can be a blessing and a curse. The thing I do love about it is I can speak the truth to a massive audience if I so choose. What are they gonna do, beat me up? Come and get me. I've been through a helluva lot worse and wouldn't the boogie man look like a hotshot, pushing around somebody's pipsqueak-sized, middle-aged, Mom?
I repeat. I sincerely hope the location you visited is not indicative of all of them.
What's next, calling a 17yr. old's parents, because junior came in and asked for condoms?
Too bad people behaving in a responsible way get trashed or as Sir Gambler reminded us in a previous post, "No good deed, goes unpunished".
Again. Shameful.
Hmm. Alias, schmalious! I stand by what I write.