there's a symbol that looks like a circle with a triangle under it. Sometimes there's a square over this; what is this? It appears to the left of the provider's name.
When a provider is online and available to chat the symbol is pink, When she is online but unavailable to chat the symbol is pink with the square(a clock) on it meaning she is busy. When she is offline or invisible the symbol is gray. If you notice the symbol you are talking about is similar to the MSN messenger symbol!
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