So this is a really touchy subject for me and I haven't seen anything like this written on the boards, but I want to bring it up because I could use some advice.
I'm new at this, relatively, with this week being my 9th week as a provider. So far business has been great and I've been loving this adventure. However, within the last week I've received 2 reviews that were...less than flattering. Before I go any further, I want to clarify that my objective is NOT to say anything, negative or otherwise, about the reviewers - everyone is entitled to their own opinion which is why TER works so well.
Back to my point - I love being a provider thus far and I am very scared that my business is going to stop. I have 16 reviews, all of them decent except for 2 recent ones, hence my subject title - how many bad reviews (generally, or for you personally) until clients think twice or decide to forgo seeing a certain provider?
Along this journey I've made some mistakes - at the beginning I'd made an assumption that once a client is "finished", he'd want me out of his hair. I've corrected this mistake and now am very careful to offer non-rushed sessions. My old pictures didn't have many (or any super clear) body shots, mostly because I'm vain and the ones I took I didn't like. I've since had photos professionally taken and they're available on all my advertising platforms, body shots and all.
I'm fiercely self-critical and while I hate competition with others, I engage in it constantly with myself, trying to be the best at whatever I do. So, am I over-reacting to my current 2 not-so-great reviews? Or should I realistically be concerned? I like living in reality so I can prepare for worst case scenarios and I could really use some clarity.
(To reiterate, just in case someone looks at my reviews, please don't bash or comment on the reviewers, as that's not my purpose in writing this, plus I think it'll be tacky and disrespectful to do so which will inevitably reflect back on me as the OP).
Thanks,
Abbi in MN