E-mailed to set up appointment with haylee talked to sonny everything was fine. Drove from worcester to boston was on the phone with sony till I reached the parking garage said he call me right back in 5 minutes. 45 minutes later after about 5-6 calls i left. I'am disabled so the drive is not easy for me also on a budget so it cost me gas and parking for nothing. Ive used visitinggirlfriends before and was very happy but after this i would really beware