Shit happens in every business. Mistakes are made. It's unavoidable.
How you respond to the mistakes makes a good business. Thanks for addressing the situation and commenting here, Pam. I only wish a certain agency that cancelled on me after I had driven 75 minutes to get to the hotel last month had the same attitude.
I know Pam fired all the phone girls but who is taking calls now ? This is an actual conversation I had with Tatiana me: I have an appt at 3pm and need the location it is now 1pm tatiana: I don't have the location yet ! me: What should I do ?? tatiana: Call me when you get there !! me: Call you when I get where ?? You didn't give me a location !!! Are you serious ??? tatiana: call me back at 2pm me: the appt is at 3pm i would need to be on my way before then tatiana: Oh Call me earlier !!
I'm guessing this isnt going to go well !! Hense Confused !!
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