feel sorry for one of your favorite providers after reading the details on a review and wonder how they put up with some sick shit

Unfortunately, it comes with the territory.   And maybe the review was harsh but could of been fair?  So simple answer is no because who knows what really happened.

i don't respond to an alias

I try not to read every review for that reason. TER is a great tool for staying safe, and having a good idea of who is going to open the door. But I personally think that is enough.  I can understand why a guy would want to know all the details from lots of guys. It just isn't how I am wired. So I choose not to read them.
Think of it this way. If I told everyone the details of what I go through at a crazy day at work.
No one on this whole board would want my job.

Smart move; he's mostly likely a troll.