I got an email from a client last Friday asking to meet this Tuesday. Screening was easy and I said I would call to confirm and also because I feel more comfortable if I have a chance to chat with the client before we meet.
The client asked me to call him on Monday, but didn't specify a time.
I called the client today, as I said I would at 11am. He needed to call me back, and 10 minutes later he did.
When he called back he let me know that he could no longer meet tomorrow as planned and wanted to know if I could meet him today, at 12 pm, which was is 45 minutes.
I told him that I could meet with him today, but that 45 minutes was not enough time for me to get ready to meet him. I explained to him that I had been working on a sewing project that morning, there was thread and fabric pieces everywhere and it would have taken me about 30 minutes to tidy up my apartment.
He then said, "Well I guess we can't meet, then."
I couldn't help but to feel a little insulted and annoyed. When he heard the frustration in my voice he said "Well, I could have met with you at one, but forget about it now".
I try really hard to make my clients happy. But sometimes it feels like some clients are trying just as hard to make me unhappy. How can you expect fantastic service if you don't give me the customary courtesy a lady requires?
Here's some other reasons why I can't meet with you in 45 minutes
1) I present a polished and manicured vision to my clients. If I were to rush and throw on a dress and some lip gloss in order to meet a client on really short notice, I could easily be rewarded with an unfair review of my appearance.
2) To greet you with a calm, self assured attitude and to have a great time together, requires a certain level of courtesy from the client. If I rush to get ready and cut a few corners, I can still looked really beautiful, but I would be frazzled by the time you get here from rushing, which could diminish the experience and possibly reflect in the client's review.
I know that gents are not out to give us providers a hard time, and even the fellow I mentioned here, is in reality, probably a great guy. So, I wrote this thread in an attempt to share my perspective and to help clients, so that they might have a wonderful experiences with a lovely provider.
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