Ever since I had gotten an assistant it helps by alot.
I use one I've known for a very long time since we used to work together.
The clients then feel they are talking to a bouncer
Everyone listens to a bouncer and security
But when they see their idol or someone they want to be close to, they start trying to pull games and talk to you, try to have conversations with you everyday or try to negotiate prices and have you disclose a millions things you already said you wouldn't.
Say client is having a bad day and he is misdirecting his anger. While some professional responses coming from the assistant would be viewed as a negative thing to clients when they get turned down or redirected for behavior, the negative image is on her as an assistant and not reflected on your image had you responded your self. If you're the one responding and turning ppl down for what ever the question , the client feel too embarrassed to see you
I feel everyone gets to have bad days and second changes and I feel they are allowed growth. But ppl need to be told whay was wrong in the first place in order to evolve.
Sometimes when you can't respond or dont have a response they're hoping to hear , you're left in an awkward spot to respond.
Clients wanna chit chat and if u don't they sometimes cancel because of the discouragement they're feeling.
But your assistant can shut that down with "sorry this is her assistant "
Or when you don't respond, the client takes it personal and sometimes even throw things out of context.
Alot of the issues I had in my first 7 years of working lowered drastically, in the following 8 years it has been the most efficient